Support ticket triage cost drivers
Ticket triage has short outputs but substantial volume, and repeated policies can make cached-input support relevant.
Workload cost scenario
Support Ticket Triage API Cost Calculator
Compare AI model costs for categorizing, prioritizing, and routing support tickets at production volume.
Support operations teams automating ticket intake and routing.
Lowest tracked estimate
$52.38
Gemini 2.5 Flash-Lite for the current assumptions
Lowest cost does not mean best model. Test output quality, latency, retries, and reliability on your own workload.
Cost comparison
Estimated monthly cost by model
Comparing 22 models that fit the initial input length.
| Model | Provider | Input cost | Output cost | Monthly estimate | Context usage |
|---|---|---|---|---|---|
| Gemini 2.5 Flash-Lite | $27.38 | $25.00 | $52.38 | 0.1% | |
| DeepSeek V4 Flash non-thinking | DeepSeek | $37.07 | $17.50 | $54.57 | 0.1% |
| GPT-4o mini | OpenAI | $47.81 | $37.50 | $85.31 | 1.2% |
| gpt-5.4-nano | OpenAI | $54.75 | $78.13 | $132.88 | 0.4% |
| Gemini 3.5 Live Translate Preview | $68.44 | $93.75 | $162.19 | 1.1% | |
| Gemini 3.1 Flash-Lite | $68.44 | $93.75 | $162.19 | 0.1% | |
| deepseek-v4-pro | DeepSeek | $114.60 | $54.38 | $168.97 | 0.1% |
| Gemini 2.5 Flash | $82.13 | $156.25 | $238.38 | 0.1% | |
| Gemini 3 Flash Preview | $136.88 | $187.50 | $324.38 | 0.1% | |
| gpt-5.4-mini | OpenAI | $205.31 | $281.25 | $486.56 | 0.4% |
| Claude Haiku 4.5 | Anthropic | $273.75 | $312.50 | $586.25 | 0.8% |
| gpt-5.6-luna | OpenAI | $273.75 | $375.00 | $648.75 | 0.1% |
| Gemini 2.5 Pro | $342.19 | $625.00 | $967.19 | 0.1% | |
| Gemini 3.5 Flash | $410.62 | $562.50 | $973.12 | 0.1% | |
| Claude Sonnet 5 | Anthropic | $547.50 | $625.00 | $1,172.50 | 0.1% |
| Gemini 3.1 Pro Preview | $547.50 | $750.00 | $1,297.50 | 0.1% | |
| GPT-4o | OpenAI | $796.88 | $625.00 | $1,421.88 | 1.2% |
| gpt-5.6-terra | OpenAI | $684.38 | $937.50 | $1,621.88 | 0.1% |
| Claude Sonnet 4.6 | Anthropic | $821.25 | $937.50 | $1,758.75 | 0.1% |
| Claude Opus 4.8 | Anthropic | $1,368.75 | $1,562.50 | $2,931.25 | 0.1% |
| gpt-5.6-sol | OpenAI | $1,368.75 | $1,875.00 | $3,243.75 | 0.1% |
| Claude Fable 5 | Anthropic | $3,750.00 | $3,125.00 | $6,875.00 | 0.1% |
What to measure
- Track escalation and misroute rates.
- Use constrained labels instead of prose when possible.
- Price any second-pass escalation model separately.
Estimate boundary: This estimate covers generation tokens only and does not assume equal routing accuracy between models.
View pricing sources
OpenAI model pricingHigh confidenceChecked 2026-07-13
Tracked prices for included OpenAI models are checked against official provider documentation.
Anthropic model pricingHigh confidenceChecked 2026-07-12
Tracked prices for included Anthropic models are checked against official provider documentation.
Google model pricingHigh confidenceChecked 2026-07-14
Tracked prices for included Google models are checked against official provider documentation.
DeepSeek model pricingHigh confidenceChecked 2026-07-12
Tracked prices for included DeepSeek models are checked against official provider documentation.
Anthropic model pricingHigh confidenceChecked 2026-07-14
Tracked prices for included Anthropic models are checked against official provider documentation.